We are committed to providing you with the best service experience. If you encounter any problems while using our service, please feel free to contact us!
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Submit Ticket
Submit a support ticket within the app for faster assistance
Frequently Asked Questions
❓ How to register an account?
After downloading the Etin AI app, click the "Register" button and fill in your email and password to complete registration. If email verification is enabled, you will also need to enter the verification code received.
❓ What if I forget my password?
Click "Forgot Password" on the login page, enter your email address, and we will send a verification code to your email. After entering the code, you can set a new password.
❓ How to subscribe to membership?
Go to the "Profile" page, click "Subscription Plans", select the membership plan that suits you, and complete the payment. Supports Apple Pay, Google Pay, Alipay, WeChat Pay, and other payment methods.
❓ What are the membership benefits?
Pro and Premium members can enjoy unlimited recipe access, personalized AI recommendations, priority customer support, exclusive recipes, and many other benefits. Please check the subscription page for details.
❓ How to cancel subscription?
Go to the "Subscription Plans" page and click the "Cancel Subscription" button for your current plan. After cancellation, your membership privileges will expire at the end of the current billing cycle.
❓ Is my data safe?
We use bank-level encryption technology to protect your data, and all data transmission uses HTTPS encryption. We will not sell your personal information to third parties. For details, please see the Privacy Policy.
❓ How to export my data?
Go to "Settings" → "Account Security" → "Data Export", and we will package all your data and send it to your email.
❓ How to delete my account?
Go to "Settings" → "Account Security" → "Delete Account". Please note that after deleting your account, all your data will be permanently deleted and cannot be recovered.
Contact Methods
📧 Technical Support Email
[email protected]🌐 Official Website
etin.ai🎯 Response Time
< 1h
Urgent Issues
< 24h
General Inquiries
< 3d
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